Privacy Policy
Privacy Policy of Lounge Lover Pty Limited
Lounge Lover Pty Ltd (ABN 50 148 209 303) of 1029 Bourke Street, Waterloo NSW 2017 operates https://www.loungelovers.com.au. We understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes how we manage your personal information, including collection, use and disclosure and safeguard your privacy.
1. Personal Information
Personal information includes but is not limited to your name, billing and delivery address, phone number, email address and financial information which is collected in order for us to conduct our business and provide you with the services you request. By purchasing through the website, inputting your email address into the website, or by otherwise providing us with your personal information, you consent to the collection of your personal information by us.2. Use of Personal Information
Personal information collected by Lounge Lovers is used so that we can provide you with the services that you have requested and for the improvement of Loungelovers.com.au. We may periodically send promotional emails using the email address which you have provided. We may also send messages to you (including by SMS or telephone) using the contact details you have provided to us for the purpose of promoting our goods and services. Occasionally, we may also use your personal information to contact you for market research purposes. By accessing loungelovers.com.au, you consent to the use of your personal information in accordance with this policy.
3. Disclosure of Personal Information
We may disclose your personal information to:
- our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling your requests, providing products and services to you and promoting our goods and services to you (including by sending email, SMS or telephone messages to you directly); and
- suppliers and other third parties with whom we have commercial relationships for marketing (including direct marketing), business and related purposes.
In order to provide products and services to you, we may also disclose your personal information to entities located overseas in the following countries: Ireland & Israel.
4. Security
The security of your personal information is important to us. Our partner CDP system achieves the ISO 27001 international standard for information security management (UKAS-accredited certification) and is protected by Transport Layer Security encryption (TLS) with a strong cypher choice. Our partner ERP system is externally audited to SOC 1 Type 2 and SOC 2 Type 2 (SSAE18 and ISAE 3402) standards and also maintains ISO 27001 and 27018, as well as PCI DSS and PA-DSS compliance.
5. How we use Cookies
Cookies are small files of data which are sent by a website and stored on a computer’s hard drive. Cookies allow websites to respond to you individually, remarket to you based on web pages you have visited and improve the website. You are able to decline the use of cookies on your computer by changing the browser setting to decline cookies. This may prevent you seeing parts of loungelovers.com.au
6. Opt Out
You may opt out of marketing emails by clicking ‘unsubscribe’ located at the bottom of the marketing email.
You may opt out of any messages we send to you by SMS or telephone at any time by simply replying with the word "STOP".
7. Accessing and Correcting your Personal Information
In accordance with the Australian Privacy Principles (APPs) you are entitled to request access to the personal information we hold about you. You may request such access by emailing us. We will comply with your request, unless, in our reasonable opinion, there is a lawful basis for not doing so. If we refuse you access, we will advise you of our decision.
You may request us to update your personal information we hold about you if you believe it is inaccurate, incomplete or out of date. You can make the request by emailing us at marketing@loungelovers.com.au or writing to us at 1029 Bourke Street, Waterloo NSW 2017
8. Complaints
You may make an enquiry or complaint to us about a breach of the APPs. To do so, you should contact us by emailing marketing@loungelovers.com.au or writing to us at 1029 Bourke Street, Waterloo NSW 2017.
We will take reasonable steps to deal with enquiries or complaints about compliance with the APPs and will respond within thirty (30) days. We are committed to quick and fair resolution of complaints and will ensure that all complaints are taken seriously.
Complaints about our personal information handling practices may also be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:
Website: www.oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
9. Change to our Privacy Policy
We may change our privacy policy from time to time by updating this page. If you require any further information about the Privacy Act 1988 and the APPs, you can visit the OAIC website at www.oaic.gov.au.