Returns & Refunds
Not quite right? No problem. Enjoy peace of mind on orders with our 21-day change of mind policy.
21 Day Change of Mind Returns Policy
We hope you love your purchase, but we know things don’t always go according to plan. That's why we offer a 21-day change of mind returns policy. If you change your mind, simply return your item in its original condition and packaging within 21 days to receive a full refund on your purchase.
How it works
Fill in our returns form within 21 days.
Repack your item in its original packaging.
Our delivery team pick up the item from your home.
We'll check the condition and process your refund.
Frequently asked questions
Can I get a refund on my furniture?
At Lounge Lovers we have our Change of Mind policy which gives you 21 days to request a refund if you don’t love your new furniture. We also offer a 100 night sleep guarantee on our mattresses. Contact our friendly customer support team to request a refund.
How do I create a refund for my furniture?
The easiest way to create a refund for your furniture is to contact our customer support team. Our customer support team are available in person at our showrooms, online via chat and via the phone. Visit our Contact Page for further details.
Do I require the original packaging?
Yes. To receive a full refund the original packaging that your product/s arrived in will be required. With every purchase we recommend our customers hold onto their packaging for the 21 day Change of Mind period. If you don't have the original packaging we will deduct a repackaging fee to cover this cost.
When will I receive my refund for my furniture?
"The timing of your refund depends on the method of payment used. Our friendly customer support team can advise you on these estimated time frames when you get in touch to request your refund. Our customer support team are available by calling 1300 738 088, Monday to Friday from 10am-6pm.
Have more questions?
Head to our Help Centre for product, warranty, return or order cancellation queries.
Visit Help Centre